Service Manager (Luxury, Highline)

Service Manager

European Luxury Automotive Brand
Location: Beaverton, Oregon
Compensation: $160,000 – $190,000  (Base + Performance Bonus)
Employment Type: Full-Time

Position Overview
A high-performing European luxury automotive dealership is seeking an experienced Service Manager to lead and scale its fixed operations department. This is a confidential search for a premium import brand with a strong market presence and loyal client base.
The ideal candidate is a results-driven fixed ops leader with proven experience managing technicians, advisors, warranty, and customer satisfaction in a high-line or European environment.

Key Responsibilities

• Lead all daily operations of the Service Department (advisors, technicians, warranty, dispatch)
• Drive profitability across labor sales, parts gross, and overall service absorption
• Improve and maintain high CSI / manufacturer satisfaction scores
• Monitor KPIs including:
  • Effective Labor Rate (ELR)
  • Hours per RO
  • Technician productivity & proficiency
  • Gross profit percentage
  • Comeback ratio
• Recruit, develop, and retain top-tier technicians and service advisors
• Ensure compliance with manufacturer standards and operational guidelines
• Oversee warranty administration accuracy and submission timelines
• Manage departmental budgets and expense control
• Implement process improvements to increase efficiency and throughput

Qualifications

• 3+ years as a Service Manager or Fixed Operations Manager in a dealership environment
• European or luxury brand experience strongly preferred
• Strong financial acumen and understanding of fixed operations metrics
• Demonstrated ability to grow revenue and improve absorption
• Experience leading teams of 10+ service employees
• Strong leadership, coaching, and accountability skills
• Stable employment history

Compensation & Benefits

• Competitive base salary
• Aggressive performance bonus structure
• Full benefits package (Health, Dental, Vision)
• 401(k)
• Paid Time Off
• Relocation assistance (if applicable)

Why This Opportunity?

• Established, high-volume European dealership
• Strong ownership support
• Modern facility with growth potential
• Opportunity to step into a leadership role with real impact

Interested in advancing your career?
Send your resume to hector@holtautomotivestaffing.com or reach out directly at (910) 310-4433 to discuss the opportunity.